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Task:
The client, a major electronics manufacturer, had sent a critical shipment to Europe. The expected delivery date passed, but the cargo had not arrived. Other companies had already started searching for the goods, but all efforts had been unsuccessful.
Four days passed, and there was still no accurate information about the cargo’s location. All inquiries with the carriers yielded no results, and the client was in a panic, as their contractual obligations depended on this shipment.
Details:
We immediately took control of the situation:
– We requested all available cargo details: tracking number, documents, and route.
– We tracked the route and identified the location of the cargo.
– We discovered that the cargo was stuck in a warehouse at one of the major logistics hubs but had mistakenly not been handed over to the carrier.
Solution:
How did we find the cargo and resolve this challenging task? Here’s what we did:
– We immediately contacted the logistics hub where the cargo was delayed and clarified the details.
– We found out that the goods had been mistakenly registered in the system as not ready for shipment.
– We decided to promptly fix the error and prioritize the cargo for immediate delivery to expedite the process. We monitored every step, from dispatch to arrival.
Result:
Six hours after taking control of the situation, the cargo was on its way.
Within the next 48 hours, it arrived at its destination.
The client received the goods and was satisfied with our work.
We demonstrated that fast reaction and professionalism are crucial in crisis situations!
To place a cargo order, contact us:
Call: +7-936-1-721-721
Email: order@btg-spedition.ru
